Frequently Asked Questions

We currently ship to the United States, Europe, and other supported regions worldwide. Delivery availability may depend on carrier coverage and destination accessibility. Customers in remote or difficult-to-service areas can contact us at care@alvquro.com before ordering.

Orders are normally processed within 1–4 business days after payment has been successfully confirmed. Weekends and public holidays are not counted as business days.

Estimated delivery after dispatch is approximately 7–14 business days for the United States, 8–16 business days for Europe, and 10–20 business days for other supported regions. These estimates begin after order processing is complete.

United States shipping is €5.99, with free standard shipping on qualifying orders of €140.00 or more. Europe shipping is €9.99, with free shipping from €189.00. Other supported regions are charged €12.99 and currently have no standard free-shipping promotion.

Tracking information is provided after dispatch. Carrier updates may take approximately 48–72 hours to appear after the shipment has been created.

International orders may be subject to customs duties, VAT, import taxes, handling charges, or similar fees imposed by the destination country or local authorities. Unless otherwise stated during checkout, these charges are the responsibility of the recipient.

Please contact us at care@alvquro.com within 48 hours of delivery if an item arrives damaged, defective, incomplete, or incorrect. Include your order number, a description of the issue, and clear photographs when reasonably possible.

Eligible products may be returned within 30 days of delivery. Return requests submitted after 30 days are generally not accepted unless otherwise required by applicable law.

Returned products should generally be unused, in their original condition, and include the original packaging and any included parts or accessories where applicable. Opening packaging for reasonable inspection does not automatically make a product ineligible.

For health and hygiene reasons, pet products that have been heavily used, soiled, contaminated, or exposed to pet waste may not qualify for a standard return. This does not affect your rights if an item arrived damaged, defective, incorrect, or not as described.

For returns caused by a change of mind, incorrect size selection, or another customer preference, the customer is generally responsible for return shipping. If an item was incorrect, damaged, defective, or incomplete due to our error, ALVQURO, LLC will cover or reimburse reasonable return shipping costs where a return is required.

Approved refunds are returned to the original payment method and are normally processed within 7 business days after approval. Your bank, card issuer, Stripe, or PayPal may require additional time for the funds to appear.

We accept supported payments including Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and EPS. Card and supported digital wallet transactions may be processed through Stripe, while PayPal transactions are processed through PayPal.

Transactions on alvquro.com are processed in EUR. If your bank or payment account uses another currency, the payment provider may apply its own exchange rate or conversion fee.

We use HTTPS and SSL/TLS encryption to help protect information transmitted through our website. Payments are handled through secure systems provided by Stripe and PayPal and may use tokenization, fraud screening, authentication controls, and 3D Secure. We do not intentionally store full payment card numbers or card security codes.

Personal data is generally retained for no longer than one year after it is no longer actively required, unless longer retention is necessary for legal, tax, fraud-prevention, payment dispute, or regulatory purposes. Where GDPR applies, eligible customers may request access, correction, deletion, restriction, or portability of their personal information.