Terms of Service
1. Introduction
These Terms and Conditions govern your use of alvquro.com and any purchases made from ALVQURO, LLC. By accessing our website, placing an order, or using our services, you agree to these Terms and Conditions together with the policies referenced below.
2. Website Use
You may use this website for lawful personal shopping and informational purposes. You must not misuse the website, interfere with its normal operation, attempt unauthorized access to our systems, submit false information, or use the website in a manner that violates applicable law.
3. Product Information
We make reasonable efforts to provide accurate product descriptions, images, specifications, dimensions, colors, and other relevant information. Minor variations may occur because of manufacturing differences, display settings, photography, or product updates and do not necessarily indicate a defect.
4. Product Availability
Products are offered subject to availability. We may update, discontinue, replace, or limit products without prior notice. If a product becomes unavailable after an order has been placed, we will contact the customer and provide an appropriate resolution, which may include cancellation and refund of the affected item.
5. Prices and Transaction Currency
Prices displayed on alvquro.com are shown and transactions are processed in EUR. Prices may change from time to time, but changes will not normally affect an order that has already been accepted. Currency conversion charges or exchange rates applied by a customer's bank or payment provider are outside our control.
6. Orders and Order Acceptance
Submitting an order does not automatically guarantee acceptance. An order is considered accepted after payment has been successfully authorized and we begin processing the order. We may contact the customer if additional information is reasonably required to verify an order or complete delivery.
7. Order Cancellation
Customers who wish to cancel an order should contact us at care@alvquro.com as soon as possible. We will make reasonable efforts to cancel an order before processing or dispatch, but cancellation may not be possible once fulfillment or shipment has begun.
8. Payment Methods
We accept the payment methods displayed during checkout, including supported card payments, digital wallets, Stripe-processed payments, and PayPal. Payment authorization, transaction security, failed payments, disputes, and refund processing are explained in our Payment Policy.
9. Payment Security
Payment transactions are protected using reasonable security measures, including HTTPS, SSL/TLS encryption, secure third-party payment processing, and applicable payment security technologies. We do not intentionally store full payment card numbers or card security codes on our website. Additional information is available in our Payment Policy.
10. Shipping and Delivery
Orders are normally processed within 1–4 business days, followed by the applicable delivery period for the destination. Shipping fees, free-shipping thresholds, delivery estimates, tracking information, international delivery conditions, and remote-area requirements are described in our Shipping Policy.
11. Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country or local authorities. Unless specifically stated otherwise during checkout, such charges are the responsibility of the recipient. Please refer to our Shipping Policy for further information.
12. Returns and Refunds
Eligible products may generally be returned within 30 days of delivery. Return requests submitted after this period may not be accepted unless otherwise required by applicable law. Approved refunds are returned to the original payment method and are normally processed within 7 business days. Full conditions are provided in our Return & Refund Policy
13. Damaged, Defective or Incorrect Orders
If a product arrives damaged, defective, incomplete, or incorrect, customers should contact us at care@alvquro.com within 48 hours of delivery. We may request reasonable information such as the order number, a description of the issue, and photographs where appropriate so that we can review the matter.
14. Customer Information
Customers are responsible for providing accurate billing, shipping, contact, and order information. We are not responsible for delays or failed delivery resulting from information that is materially incomplete or incorrect when submitted by the customer.
15. Privacy and Personal Data
We collect and process personal information only for legitimate business, transaction, security, customer service, and legal purposes. Information regarding data collection, retention, GDPR rights, security measures, and third-party service providers is available in our Privacy Policy.
16. Intellectual Property
Unless otherwise stated, website content including text, graphics, layout, branding elements, product presentation, and other original materials on alvquro.com is owned by or licensed to ALVQURO, LLC. Such content may not be copied, reproduced, distributed, or commercially exploited without appropriate authorization.
17. Third-Party Services and Links
Our website may use or link to third-party services such as payment processors, delivery providers, analytics tools, or external websites. These third parties operate under their own terms and privacy practices, and we are not responsible for content or services outside our reasonable control.
18. Events Beyond Our Reasonable Control
We are not responsible for delays or failures caused by events beyond our reasonable control, including severe weather, natural disasters, transportation interruptions, carrier disruptions, customs delays, network failures, government actions, labor disputes, or other similar circumstances. We will make reasonable efforts to minimize disruption when such events occur.
19. Governing Law, Jurisdiction and Disputes
These Terms and Conditions, and transactions made through alvquro.com, are governed by the applicable laws of the country and jurisdiction in which 10001 W Bell Rd, Ste 125, Sun City, AZ 85351, US is located, together with any mandatory consumer protection laws that apply to the customer.
If a dispute arises, customers should first contact us at care@alvquro.com so that both parties have a reasonable opportunity to resolve the matter directly. If the dispute cannot be resolved through communication, it may be submitted to the court serving the jurisdiction in which 10001 W Bell Rd, Ste 125, Sun City, AZ 85351, US is located, subject to any mandatory jurisdictional rights provided by applicable law. Where legal proceedings are required, disputes will be handled through the appropriate court process.
20. Changes and Contact
We may update these Terms and Conditions when our services, policies, legal obligations, payment arrangements, or website operations change. The latest version will be published on alvquro.com. Questions regarding these Terms and Conditions may be sent to care@alvquro.com or through our Contact Us page.