Privacy Policy

1. Introduction

This Privacy Policy explains how ALVQURO, LLC, operating through alvquro.com, collects, uses, stores, and protects personal information when customers browse our website, create an account, place an order, contact us, or otherwise use our services.

By using our website, you acknowledge that your information may be processed in accordance with this Privacy Policy and applicable data protection laws.

2. Information We Collect

We may collect information that you provide directly to us, including your name, billing address, shipping address, email address, telephone number, order details, account information, and messages sent to customer support.

We may also collect limited technical information automatically, such as IP address, browser type, device information, referring pages, website activity, and cookie-related information where permitted by law.

3. Information Used for Orders

When you place an order, we use the information provided during checkout to confirm payment, process the order, arrange shipment, provide tracking information, communicate about delivery, and handle returns, refunds, or customer service requests.

4. How We Use Personal Information

Personal information may be used to operate and maintain our website, complete transactions, provide requested services, prevent fraud, respond to customer inquiries, improve website functionality, and comply with legal or regulatory obligations.

We do not use customer information for purposes that are materially unrelated to the reason it was collected unless we have a lawful basis or appropriate consent to do so.

5. Payment Information

Payments made through alvquro.com may be processed by Stripe or PayPal. Payment details such as full card numbers, card security codes, and other sensitive payment credentials are processed directly by the relevant payment provider and are not intended to be stored on our website.

6. Stripe and PayPal Processing

Stripe and PayPal may collect and process payment information according to their own privacy, security, fraud-prevention, and compliance procedures. Information shared with these providers is limited to what is reasonably necessary to process payments, verify transactions, manage refunds, or investigate payment-related issues.

We may retain transaction references, payment status, order value, refund status, and related customer communication for accounting, support, fraud prevention, and dispute resolution purposes.

7. Payment Security

Our payment process is designed to reduce unnecessary handling of sensitive financial information. Payment credentials are transmitted through secure payment systems operated by Stripe or PayPal, and we do not intentionally store full payment card details on our own website systems.

Where supported by the payment provider, additional security controls such as tokenization, fraud screening, authentication checks, and payment verification may be used to reduce unauthorized transactions.

8. HTTPS and Encrypted Connections

Our website uses HTTPS and SSL/TLS encryption to help protect information transmitted between a customer's browser and our website. This helps reduce the risk of information being intercepted or altered while it is being transmitted over the internet.

9. Website Security Measures

We apply reasonable technical and organizational safeguards to protect personal information. These measures may include secure hosting, restricted administrative access, account authentication, regular software updates, access control, security monitoring, and routine backups.

Access to administrative systems and customer information is limited to persons or service providers who require access for legitimate business purposes.

10. Data Minimization

We aim to collect only the information reasonably necessary to process orders, provide customer support, maintain website functionality, meet legal requirements, and protect our business and customers from fraud or misuse.

We do not intentionally collect excessive personal information that is unrelated to these purposes.

11. Order and Transaction Records

We may maintain records relating to orders, payments, shipping, tracking, delivery, returns, refunds, and customer communications. These records may be used to verify transactions, resolve customer service issues, respond to Stripe or PayPal disputes, and demonstrate the handling of an order when necessary.

12. Data Retention

Personal data collected through our website is generally retained for no longer than one year from the date it is no longer actively required for the relevant transaction or customer service purpose.

Information may be deleted, anonymized, or securely removed after this period unless a longer retention period is required by applicable law, tax obligations, legal claims, fraud prevention, payment disputes, or regulatory requirements.

13. Cookies and Similar Technologies

Our website may use cookies or similar technologies to maintain shopping cart functions, remember customer preferences, support account sessions, improve website performance, and understand general website usage.

Some cookies may also be used by third-party service providers involved in payments, security, analytics, or website functionality. Customers may control certain cookies through browser settings or available cookie preference tools.

14. Sharing Personal Information

We may share limited personal information with service providers that help us operate our business, such as payment processors, hosting providers, delivery companies, technology providers, fraud-prevention services, and customer support systems.

These providers should receive only the information reasonably necessary to perform their services.

15. Shipping and Delivery Providers

To deliver an order, we may provide the recipient's name, shipping address, telephone number, email address, and shipment information to carriers, logistics providers, or fulfillment partners where necessary for delivery and tracking.

16. International Data Transfers

Some service providers used by ALVQURO, LLC, including payment or technology providers, may process information in countries other than the country in which the customer resides.

Where applicable, we take reasonable steps to use service providers that maintain appropriate data protection and security standards and to support lawful international data transfers.

17. GDPR Rights

Where the General Data Protection Regulation or similar privacy laws apply, customers may have rights relating to their personal information, including the right to request access, correction, deletion, restriction of processing, or data portability.

Customers may also have the right to object to certain processing activities or withdraw consent where processing is based on consent. Requests can be submitted to care@alvquro.com.

18. Fraud Prevention and Security Reviews

We may use order, payment, account, device, or transaction information to identify suspicious activity, unauthorized transactions, repeated payment failures, misuse of the website, or potential fraud.

Where a transaction requires review, processing may be temporarily delayed while we verify relevant order or payment information.

19. Security Incidents

Although no online system can guarantee absolute security, we take reasonable measures to reduce the risk of unauthorized access, loss, alteration, or disclosure of personal information.

If we become aware of a significant data security incident, we will investigate the matter and take appropriate steps to contain the issue, protect affected systems, and provide notifications where required by applicable law.

20. Privacy Questions and Policy Updates

We may update this Privacy Policy when our services, legal obligations, security practices, or payment arrangements change. Updated versions will be published on alvquro.com.

If you have questions about this Privacy Policy, the handling of your personal information, or a privacy-related request, please contact us at care@alvquro.com.