Refund & Returns Policy

1. Return Eligibility Period

At alvquro.com, we want customers to feel comfortable when purchasing pet supplies from ALVQURO, LLC. Eligible products may be returned within 30 days of delivery.

Return requests submitted more than 30 days after delivery will not be accepted, unless otherwise required by applicable law. To begin a return, please contact us at care@alvquro.com before sending any product back.

2. Return Conditions

To qualify for a return, the product should be unused, in its original condition, and returned with the original packaging and any included accessories, parts, or instructions where applicable.

We understand that packaging may need to be opened to reasonably inspect a product. Minor packaging damage caused by normal inspection does not automatically make a return ineligible. However, products that show substantial use, deliberate damage, excessive wear, contamination, or missing essential parts may not qualify for a full refund.

3. Pet Product and Hygiene Considerations

For health and hygiene reasons, certain pet products that have been used, worn extensively, soiled, contaminated, or exposed to pet waste may not be suitable for resale and may not qualify for a standard return.

This does not affect your rights if the product arrived damaged, defective, incorrect, or otherwise not as described. If you are unsure whether a product is eligible for return, please contact care@alvquro.com before sending it back.

4. Damaged, Defective, Missing or Incorrect Products

If your order arrives damaged, defective, incomplete, or contains an incorrect product, please contact us at care@alvquro.com within 48 hours of delivery.

Please provide your order number, a brief description of the issue, and clear photographs of the product and packaging when reasonably possible. This information helps us verify the problem and determine an appropriate resolution, which may include a replacement, refund, or other suitable solution.

5. Return Process

To request a return, please contact care@alvquro.com with your order number, the email address used for the purchase, the product you wish to return, and the reason for the return.

Once the request has been reviewed, we will provide return instructions and, where applicable, the return address. Please do not send products back without first contacting us, as unapproved returns may be delayed or difficult to identify.

6. Return Shipping Costs

For returns based on a change of mind, incorrect size selection, or other customer preference, the customer is generally responsible for the return shipping cost.

If the return is caused by an incorrect, damaged, defective, or incomplete product supplied by us, ALVQURO, LLC will cover or reimburse reasonable return shipping costs where a return is required. Original shipping charges are generally non-refundable unless the return results from an error on our part or applicable law requires otherwise.

7. Refund Processing

After the returned product is received and inspected, we will notify you of the return status. Approved refunds will be issued to the original payment method.

Refunds are normally processed within 7 business days after approval. Depending on your bank, card issuer, Stripe, PayPal, or other payment provider, additional processing time may be required before the funds appear in your account.

8. Payment Disputes and Customer Support

Payments made through our website may be processed by Stripe or PayPal. We maintain reasonable order, payment, shipping, tracking, delivery, return, refund, and customer communication records to help accurately review refund requests or payment disputes.

If you believe there is a problem with an order or refund, please contact us first at care@alvquro.com so we can review the matter and attempt to resolve it promptly. Nothing in this policy limits any rights you may have under applicable consumer protection law.