Payment Policy

1. Accepted Payment Methods

Orders placed through alvquro.com may be paid using Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and EPS. Card and supported digital wallet transactions may be processed securely through Stripe, while PayPal payments are processed through PayPal. The payment options presented during checkout are the methods available for the specific transaction.

2. Transaction Currency

All prices, order totals, shipping charges, refunds, and other transaction amounts on alvquro.com are processed in EUR. If a customer's card, bank account, or payment account uses another currency, the payment provider or financial institution may apply its own exchange rate or currency conversion charges. ALVQURO, LLC does not control exchange rates or fees charged independently by banks, card issuers, Stripe, PayPal, or other financial institutions.

3. Payment Security

We use reasonable technical and organizational measures to protect payment transactions and customer information. Our website uses HTTPS and SSL/TLS encryption to protect information transmitted between the customer's browser and our systems. Payments are handled through secure systems provided by Stripe and PayPal, which may use security measures such as PCI-compliant payment processing, tokenization, fraud screening, authentication controls, and 3D Secure. We do not intentionally store full payment card numbers or card security codes on our website.

4. Failed Payments and Payment Disputes

A payment may be declined or delayed because of insufficient funds, incorrect payment information, card restrictions, security verification, fraud-prevention checks, or a decision made by the customer's bank or payment provider. If a payment fails, customers should confirm their payment details or contact their bank or payment provider before trying again. If you believe a payment was charged incorrectly or there is a problem with an order, please contact us at care@alvquro.com. We maintain reasonable order, payment, shipping, tracking, refund, and customer communication records so that payment questions or disputes involving Stripe or PayPal can be reviewed accurately.

5. Refunds and Payment Reversals

Approved refunds are returned to the original payment method used for the purchase and are normally processed within 7 business days after refund approval. Once we submit the refund, Stripe, PayPal, the customer's bank, or card issuer may require additional time to post the funds to the account. Refund eligibility remains subject to our Return & Refund Policy. For questions concerning a refund or payment status, please contact us at care@alvquro.com.