Shipping Policy

1. Shipping Coverage

This Shipping Policy applies to orders placed through alvquro.com and fulfilled by ALVQURO, LLC. We currently ship to the United States, Europe, and other supported regions worldwide.

Shipping availability may depend on carrier coverage and destination accessibility. Customers located in remote, rural, island, or difficult-to-service areas should contact us at care@alvquro.com or visit our Contact Us page before placing an order if they are unsure about delivery availability.

2. Order Processing Time

Orders are normally processed within 1–4 business days after payment has been successfully confirmed. Business days exclude weekends and public holidays.

Processing time is separate from shipping transit time. During unusually busy periods or when additional order verification is required, processing may take slightly longer.

3. United States Shipping

Shipping to the United States costs €5.99. Orders with a qualifying merchandise subtotal of €140.00 or more receive free standard shipping.

Estimated delivery time after dispatch is approximately 7–14 business days. Delivery estimates are not guaranteed and may be affected by carrier operations, destination accessibility, weather conditions, or other circumstances outside our reasonable control.

4. Europe Shipping

Shipping to Europe costs €9.99. Orders with a qualifying merchandise subtotal of €189.00 or more receive free standard shipping.

Estimated delivery time after dispatch is approximately 8–16 business days. Actual delivery times may vary depending on the destination, local carrier operations, customs processing, and other logistical conditions.

5. Other International Regions

Shipping to other supported regions worldwide costs €12.99. There is currently no standard free-shipping promotion for these destinations.

Estimated delivery time after dispatch is approximately 10–20 business days. Remote, rural, island, or difficult-to-service destinations may require additional delivery time.

6. Shipping Charges and Delivery Estimates

Shipping charges and applicable free-shipping thresholds are listed above and may also be confirmed during checkout. Estimated delivery times begin after the order has completed the 1–4 business day processing period.

Carrier delays, weather conditions, customs inspections, transportation interruptions, local holidays, or destination accessibility may affect the final delivery date.

7. Order Tracking

After an order has been dispatched, tracking information will be provided when available. Tracking updates may require approximately 48–72 hours after shipment before appearing in the carrier system.

Customers can track their order through our Track Order page. If tracking information does not update after approximately 48–72 hours, please contact us at care@alvquro.com.

8. Customs, Duties and Taxes

International orders may be subject to import duties, customs charges, VAT, sales taxes, handling fees, or other charges imposed by the destination country or local authorities.

These charges are not included in our standard shipping fees unless specifically stated during checkout. The recipient is responsible for any applicable international customs duties, taxes, or import-related charges.

9. Damaged, Missing or Incorrect Shipments

Customers should inspect their package as soon as possible after delivery. If an order arrives damaged, contains missing items, or contains an incorrect item, please contact us at care@alvquro.com within 48 hours of delivery.

Please include your order number, a clear description of the issue, and photographs of the product and packaging when applicable so that we can review the matter promptly.

10. Delivery Questions and Support

Customers are responsible for providing a complete and accurate shipping address during checkout. Incorrect or incomplete address information may result in delays, failed delivery, or additional carrier charges.

For questions about shipping, tracking, delivery availability, or remote-area service, please contact us at care@alvquro.com or visit our Contact Us page.